Legal

This page contains our terms and conditions, privacy policy and cookie policy.

Contact: hello@fourteenfisherman.com

Section 1: Terms and conditions

1. About these terms

1.1 These terms govern your use of the platform, including the free portfolio tool, and your purchase of any of our courses. By using our portfolio tool, creating an account or making a purchase, you agree to these terms.

1.2 We may update these terms from time to time. The version in force at the time of your purchase applies to that purchase. Material changes affecting existing customers will be notified by email.

2. Who our courses are for

2.1 Our courses are designed for doctors preparing for the MRCGP Simulated Consultation Assessment (SCA). You must be at least 18 years old to purchase.

2.2 You are purchasing as a consumer. If your employer or deanery funds your purchase, you remain the account holder and these terms apply to you.

3. What we provide

3.1 Depending on the plan you purchase, we provide some or all of: access to AI voice consultation practice stations, on-demand recorded lectures, small-group coaching sessions, and one-to-one coaching.

3.2 Plan contents, prices and access periods are as described on the pricing page at the time of purchase. All plans are one-off purchases for a fixed course, not subscriptions.

3.3 Course access runs for the access period stated at purchase, starting from the date your access is activated.

3.4 We may improve, update or replace individual stations, lectures or materials during your access period. We will not materially reduce what you purchased.

4. Payment

4.1 Payment is taken at checkout through our payment provider. Prices are in pounds sterling and are as displayed at checkout.

4.2 Access is granted only once payment has cleared. If a payment fails or is reversed, we may suspend access until it is resolved.

5. Cancellation and refunds

5.1 Digital content (AI stations and on-demand lectures). By purchasing, you request immediate access to digital content and acknowledge that once access begins you lose your statutory 14-day right to cancel in respect of that content, in accordance with the Consumer Contracts Regulations 2013.

5.2 Coaching (small-group and one-to-one). The coaching element of a plan carries a 14-day cooling-off period from the date of purchase. If you attend a coaching session within that period, you agree that we may deduct a reasonable amount reflecting the sessions delivered before refunding the balance. After 14 days, coaching fees are non-refundable except where required by law.

5.3 Where your plan includes both digital content and coaching, the cancellation right in clause 5.2 applies only to the coaching element. The refundable amount is the part of your plan price attributable to coaching, being the difference between your plan price and the price of the equivalent plan without coaching, less any deduction under clause 5.2. Your access to the digital content is unaffected.

5.4 Nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 where digital content or services are faulty or not as described.

6. Coaching sessions

6.1 Small-group coaching sessions run remotely on scheduled dates confirmed at booking. Places are limited per session.

6.2 If you cannot attend a booked session, tell us as early as possible. Where you give us advance notice we will try to offer a place on a later session within your access period, but places are limited and we cannot guarantee one. Missed sessions are not refunded and are not automatically rescheduled.

6.3 We may reschedule a session where necessary (for example, coach illness). If we do, we will offer you an alternative date. Coaching sessions are not recorded.

7. The SCA guarantee

7.1 Where an SCA guarantee is offered with your plan, the guarantee amount and headline conditions are as stated on our site at the time of your purchase, and those apply together with this clause 7. The current guarantee: pass all 200 mock AI SCA stations on the platform, then fail your real SCA, and we pay you the guarantee amount.

7.2 To qualify, all of the following must be met:

(a) you held a paid plan and passed all of the mock AI SCA stations required by the guarantee stated at the time of your purchase (currently all 200 stations) before the date you sat the SCA;

(b) the failed attempt is your first SCA attempt after meeting the requirement in (a);

(c) you sat that attempt within 6 months of meeting the requirement in (a);

(d) you submit your claim within 56 days of receiving your result, by emailing us a screenshot or copy of your official RCGP result;

(e) your account was not in breach of these terms at any point.

7.3 We will verify your platform progress and your result, then ask you for your bank details. We pay the guarantee amount by bank transfer within 5 working days of completing verification and receiving your bank details. Any delay in providing your details, or in responding to reasonable requests for further evidence (including sight of the original result notification), will delay payment accordingly.

7.4 The guarantee pays out once per purchased plan. It is a goodwill payment, not a refund, and is the full extent of our liability in respect of your exam outcome.

7.5 Passing the required stations is a training benchmark. It is not a prediction or promise that you will pass the SCA.

8. Your account and acceptable use

8.1 Your account is personal to you. You must not share your login, allow anyone else to use your account, or purchase on behalf of another person for their use.

8.2 You must not:

(a) copy, record, screenshot, download, scrape, redistribute, resell or publish any station, lecture, marking material or other content from the platform;

(b) use the platform or its content to build, train or improve any competing product or any AI model;

(c) attempt to bypass access controls, probe or disrupt the platform, or access another user's data;

(d) input any real patient information into the platform (see clause 10).

8.3 If you breach this clause 8 we may suspend or terminate your account without refund, and the guarantee in clause 7 will no longer apply to you. We reserve all other legal remedies, including for infringement of our intellectual property rights.

9. Intellectual property

9.1 All content on the platform, including stations, scenarios, lectures, marking frameworks, documents and software, is owned by us or our licensors and is protected by copyright and other intellectual property laws.

9.2 We grant you a personal, non-transferable, non-exclusive licence to use the content for your own exam preparation during your access period. No other rights are granted.

9.3 You agree that we may use your interactions with the platform, including consultation audio, transcripts, scores and portfolio tool inputs, to operate, develop and improve our products and services. Where we share or license such data with any third party, we do so only in de-identified or aggregated form that does not identify you. Our privacy policy explains this further.

10. Clinical and professional matters

10.1 The platform is an educational tool. Nothing on it is medical advice, and it must not be used to inform the care of real patients.

10.2 All patient scenarios on the platform are fictional. You must not enter real patient information, or any information that could identify a real patient, anywhere on the platform, including the free portfolio tool. You are responsible for ensuring anything you enter is fully anonymised.

10.3 Our course content reflects UK guidance at the time of production. Clinical guidance changes; you are responsible for your own clinical knowledge and professional practice.

10.4 We are an independent education provider. We are not affiliated with, endorsed by or acting on behalf of the RCGP.

11. Availability

11.1 We aim to keep the platform available at all times but do not promise uninterrupted access. We may take the platform down for maintenance or updates, and we are not liable for temporary unavailability. If a fault on our side prevents access for a prolonged period, we will extend your access period by an equivalent amount.

12. Our liability

12.1 Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

12.2 Subject to clause 12.1, our total liability to you arising out of or in connection with your purchase is limited to the amount you paid us, plus (where applicable) any guarantee payment due under clause 7.

12.3 We are not liable for losses that are not a foreseeable result of our breach, including loss of earnings, loss of a training post, or the costs and consequences of an exam outcome. Your exam result depends on many factors outside our control.

13. General

13.1 We may transfer our rights and obligations under these terms to another organisation. You may not transfer yours without our written consent.

13.2 If an event outside our reasonable control (for example illness, technical failure, or the failure of a third-party provider) affects delivery of any part of your course, we may reschedule sessions or make reasonable adjustments to delivery arrangements, giving you as much notice as we can. If a material part of your course cannot be delivered at all, we will offer a suitable alternative or a proportionate refund for the undelivered element. We are not otherwise liable for delays or failures caused by events outside our reasonable control.

13.3 If any part of these terms is found unenforceable, the rest remains in force.

13.4 These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.

Fourteen Fisherman is operated by Phenolabs Limited, a company registered in England and Wales (company number 17022434). References to "we", "us" and "our" mean Phenolabs Limited. References to "the platform" mean fourteenfisherman.com and all services provided through it.

Section 2: Privacy policy

1. Who we are

Phenolabs Limited (company number 17022434) is the data controller for personal data processed through fourteenfisherman.com. We are registered with the Information Commissioner's Office (registration number ZC193773).

Contact for privacy matters: hello@fourteenfisherman.com

2. What we collect

Account and purchase data. Name, email address, and records of your plan and purchases. Card details are processed by our payment provider and are not stored by us.

Free mock details. Name, email address and phone number you provide when taking a free mock station, together with your questionnaire answers about your training stage and exams. We may use these to contact you by email or phone about your mock and our courses.

Practice data. Your interactions with the AI practice stations, including audio of your spoken consultations, transcripts, scores and progress. This is the core of the service: it is how we score your stations, track your progress towards the guarantee, and let you review your own performance.

Portfolio tool inputs. Text you enter into the free portfolio tool and the output generated. You must not enter real patient information (see the terms of use). We treat all inputs as fully anonymised text.

Coaching data. Booking details and attendance records for coaching sessions. Coaching sessions are not recorded.

Support and correspondence. Emails and messages you send us.

Usage data. Analytics about how the site is used, collected only with your consent (see the cookie policy).

3. Why we process it and our lawful bases

We do not use your personal data for automated decision-making producing legal or similarly significant effects. Station scoring is an educational assessment within the service you have purchased and does not affect your legal rights; the guarantee is verified by a human.

4. Who we share it with

We share personal data only with service providers who process it on our instructions under contract:

• Payment processing: Stripe
• Hosting and infrastructure: our cloud hosting providers
• AI processing: the AI model providers that power the voice stations and portfolio tool, which process consultation audio, transcripts and tool inputs solely to provide the service and do not use your data to train their own models
• Email delivery: our email service provider
• Analytics (with your consent): our analytics provider

We may also disclose data where required by law, or in connection with a sale or reorganisation of our business.

We do not sell personal data. We may share or license data with third parties only in fully anonymised or aggregated form that cannot identify you; anonymised data is not personal data.

5. International transfers

Some of our providers process data outside the UK, including in the United States. Where they do, transfers are protected by safeguards recognised under UK data protection law, such as the UK Extension to the EU–US Data Privacy Framework or the ICO's International Data Transfer Agreement / Addendum to the EU Standard Contractual Clauses.

6. How long we keep it

We keep personal data for as long as needed for the purposes described in this policy, then delete or de-identify it. In particular:

• Account and progress data: for as long as your account exists, and afterwards for as long as needed to administer the guarantee and resolve any queries or claims
• Consultation audio, transcripts and portfolio tool inputs: up to 2 years, after which they are deleted or de-identified
• Purchase and accounting records: 6 years, as required by law
• Email marketing: until you unsubscribe, after which your address is suppressed
• Support correspondence: 2 years after the matter is closed

De-identified and aggregated data is not personal data and may be retained and used without time limit, including for product development.

7. Your rights

Under UK data protection law you have the right to access your personal data, correct it, have it deleted, restrict or object to its processing, and receive a copy in a portable format, in each case subject to legal limits. Where processing is based on consent, you can withdraw consent at any time.

To exercise any right, email hello@fourteenfisherman.com. We will respond within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk, although we would appreciate the chance to resolve it first.

8. Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls and contractual obligations on our processors. No online service can be guaranteed absolutely secure, and you are responsible for keeping your login credentials confidential.

Section 3: Cookie policy

1. What we use

Strictly necessary cookies. Required for the site to function: login sessions, security, payment and fraud prevention at checkout, and remembering your cookie choice. These do not require consent.

Analytics cookies. We use an analytics tool to understand how the site and platform are used and to improve them. Analytics cookies are set only if you accept them in the cookie banner.

We do not use advertising cookies.

2. Managing cookies

You can change your choice at any time using the cookie settings link in the site footer, which reopens the banner. You can also block or delete cookies through your browser settings, although blocking strictly necessary cookies may stop parts of the site working, and you can contact us at hello@fourteenfisherman.com with any questions.