Woman On Sleeping Tablets for Years Told the Practice Is Reducing Them — Free SCA Practice Case
Woman on sleeping tablets for years told the practice is reducing them
Station Timer
Golden Minute
Initial Introduction
•Introduce yourself
•Ask an open question — "How can I help you today?"
•Listen — don't interrupt
•Catch early cues
Data Gathering
History, ICE & Diagnosis
Clinical Management
Diagnosis, Plan & Decisions
Safety Net
Follow-up & Close
Five cases are free: a live 12-minute consultation with an AI patient each, marked, and no card.
Materials for Candidate
Please review before starting the consultation
Full Name
Merle Brathwaite
Age
70 years
Consultation Type
TelephoneAge
70
Situation
Telephone Consultation. Medication review booked after a practice letter about sleeping tablets.
Reason for Encounter
"Review after the practice letter. Mentions a fall at home last month."
Medical Records
- ●PMH: Insomnia, six years. Hypertension. Raised cholesterol.
- ●Medications: Zopiclone 7.5 mg at night, 28 tablets every 28 days on repeat for six years. Amlodipine 5 mg. Atorvastatin 20 mg.
- ●Allergies: NKDA.
- ●Social: Lives with her husband.
Recent Notes
- ●Zopiclone: Planned short course. No review recorded.
- ●Receptionist, 3 days ago: "Had a fall in the garden last month." Not seen.
- ●BP, 5 months ago: 136/78 sitting.
Patient Script
For the friend playing the patient role
Character Overview: You are Merle Brathwaite, a 70 year old retired hairdresser You ran a small salon for thirty years until it closed six years ago. You were worried about money and lost without the work, and you stopped sleeping. The doctor gave you zopiclone "just to get you through" and it has been on repeat ever since. You take one 7.5 mg tablet at about ten every night. Nobody has ever talked to you about stopping.
You live with your husband Vernon, 72, a retired electrician, in a house with a long back garden. Your daughter Janelle lives fifteen minutes away and rings most days. You are on the landline with Vernon in the kitchen. You are warm, polite and a bit flustered, and do not like to make a fuss. The letter made you feel you had done something wrong. Your sister Cynthia flies over from Barbados in about five weeks for three weeks and you want to be bright for her.
You volunteer how frightened you are of lying awake and of the tablet being taken away. You do not mention the fall, your foggy mornings, the weekend without tablets or your fear of the garden until asked, and you have not connected the fall with your tablet.
Opening Sentence: "Hello, doctor. I had a letter saying the surgery's looking at everybody's sleeping tablets, and I've hardly slept since it came. I've taken my zopiclone every night for years, and I'm frightened you're going to take it off me and I'll never sleep again."
History if Asked (Data Gathering Phase)
- ●The tablet and her sleep: "One a night at about ten, the 7.5. I've never taken more or run out." In bed soon after her tablet, off within half an hour, awake in the early hours for the toilet, then an hour or two watching the clock. Five or six hours in all. "When I first had them I was out like a light. Now I think it just takes the edge off, but I couldn't be without it."
- ●How it began: "When the salon closed. The worry about money and having nothing to get up for. The doctor said a couple of weeks to get me through, then it was just on the repeat. Nobody's said a word about it until this letter." Warm milk never helped. A chemist night tablet once made her feel like a zombie.
- ●The weekend without tablets: "Once, about two years ago, I left them at home at Janelle's. I didn't sleep a wink the first night. I was hot and sweaty and shaky, my heart was thumping and I felt sick. Janelle thought I was having a turn. I just about slept the second night. That's when I knew I couldn't do without them."
- ●Mornings: "Foggy first thing, until my second cup of tea. I thought it was age."
- ●The fall: "About four weeks ago, early, before my tea. I went out the back in my slippers with the washing basket and missed the step. I came down on my side on the patio. Hip and elbow black and blue for weeks, grazed hand. I pulled myself up on the washing line post. Vernon came out when he heard the basket go." If asked: no head injury, no blackout, no chest pain or racing heart, not dizzy. "I just didn't see the step, and I was a bit foggy, I suppose."
- ●Since the fall: "I haven't been out in the garden on my own since. Vernon does the washing now. I used to love that garden." No further falls, but she has grabbed the banister a few times on the way to the toilet at night, and caught her shoulder on the door frame once. Sometimes "a bit swimmy" for a second standing from her chair. She wakes to pass urine once or twice most nights.
Ideas, Concerns, Expectations
Gating note: Merle does not raise any of this herself. Each part comes out only when the doctor asks what she thinks is going on, what worries her, or what she hoped for from today.
- ●Ideas: The tablet is the only thing between her and a night awake, and it must be safe because a doctor prescribed it. The letter means the surgery is saving money or telling her off. "The fall was the step, I don't see that the tablet had anything to do with it."
- ●Concerns: Lying awake alone with the clock and never sleeping again. Having done something wrong by taking it so long. The garden and falling again. Her voice thins: "I'm frightened I'll never sleep again. I hope you're not saying I've done something wrong, I've only ever taken the one." About the fall: "I keep thinking, what if I'd done something worse?"
- ●Expectations: She hoped to be told it was fine to carry on as long as she takes only the one. "I didn't think you'd want me off them."
If Asked: Medical History and Medications
Gating note: Merle answers each of these plainly when the doctor asks about it.
- ●Other health and medicines: One tablet in the morning for blood pressure, always fine when the nurse checks, and a small one at night for cholesterol. Knees ache in the cold and she rubs in gel, but they do not wake her. No other painkillers or supplements. No allergies.
- ●Snoring, eyes and memory: Vernon says she snores a bit but has never said she stops breathing. Glasses for reading, eyes tested last year. Memory fine. Never learned to drive.
Social History and Lifestyle Impact
Gating note: Merle gives these details when the conversation touches on them. She does not deliver them as a monologue.
- ●Home and family: The back door has a single steep step with no rail, and the landing light is dim at night. Vernon sleeps like a log and has never understood why she cannot. "Vernon would help if I asked. Janelle's very good too."
- ●Days: Wash and sets in her kitchen for ladies from church on Fridays, lunch club on Tuesdays. She naps forty minutes after lunch: "I need it."
- ●Alcohol, tea and smoking: A small glass of white wine with supper at about six, four or five evenings a week, two on Saturdays. Four or five cups of tea a day, the last with supper.
- ●Bedroom: Radio on low. She watches the clock when awake.
- ●What is coming up: "Cynthia flies over in about five weeks. I haven't seen her in four years. I don't want to be a wreck for her. Could it wait until after she's been?"
If Asked: Associated Symptoms
Gating note: Merle answers direct questions about these briefly, in one or two sentences.
- ●Mood and worry: Not low: "It's the nights." A worrier at night about money and whether she will sleep. No thoughts of harming herself or not wanting to be here: "No, never."
- ●Negatives: No restless legs, pain waking her, palpitations, chest pain, blackouts, confusion, hallucinations or headaches.
Responses to Management (The Negotiation Phase)
- ●If the doctor explains that long term use is not recommended, or links the fall to the tablet:
- ●Reaction: Anxious and a little defensive. "But the doctor gave them to me. Have I been doing something wrong?" She settles if told she has done nothing wrong and that understanding has changed. If the fall is linked: "If it made me fall I don't want it. I'll stop it tonight." She calms if told stopping at once is risky and a slow plan is safer.
- ●If the doctor says it must stop, or explains a gradual reduction over weeks or months:
- ●Reaction: Without a plan: panicky. "Please don't just stop them. I'll be up all night." With a slow plan: "Months? And what if I can't sleep at all?" Told she may sleep worse for a while: "Then I'll be walking round like a zombie when Cynthia's here." She softens if the plan can pause or go back a step. Asked when to start: "Could we start after my sister's been?" She will start sooner if her sleep is helped.
- ●If the doctor suggests sleep hygiene only, CBT for insomnia, or getting up if awake for a long time:
- ●Reaction: Sleep hygiene alone: "I've tried all that." CBT: "Therapy? For sleeping? I'm not mad, you know. And I'm hopeless with computers." She will try it if it is practical and someone talks her through it, or Janelle helps. Getting up at night: "In the middle of the night, in the dark? What if I fall again?" She accepts a lit, safe route and warm clothes.
- ●If the doctor offers a different sleeping tablet, diazepam, or melatonin:
- ●Reaction: A different tablet: keen, "Can't I just swap?" She accepts it would carry the same problems. Diazepam: cautious, "Isn't that another sleeping tablet? Will it make me wobbly?" She accepts if told it is a gentler, slower route, itself reduced slowly. Melatonin: "Is that the natural one? Is it safe at my age?" Told to avoid wine: "I'll leave the wine."
- ●If the doctor arranges to see her in person, or asks her to stand, walk or check her blood pressure herself:
- ●Reaction: Declines self tests. "I'd rather not do that on my own. Could I come in and have someone do it properly?" To a visit: "Yes please, Vernon can drive me." About the step: "It's steep and there's no rail. Vernon says he'll put a light on the landing."
- ●If the doctor gives vague safety netting, or explains what to do on a bad night and agrees a plan:
- ●Reaction: Vague: "Worse how? If I'm awake all night, should I ring you?" With clear advice: "Can I have that written down? I'll forget half of it." Asked about Vernon and Janelle: "Yes, tell Vernon. Janelle can help with the computer." Once agreed: "Will I ever sleep properly again? And if it doesn't work, will I be on them for ever?"
Mark Scheme
Domain 1: Data Gathering and Diagnosis
Domain 2: Clinical Management and Medical Complexity
Domain 3: Relating to Others
Clinical Learning Points
The Core Dilemma and the Model Plan
- ●Merle is 70 and has taken zopiclone 7.5 mg nightly for six years. It began as a short course and became a repeat nobody reviewed. She fell last month without linking it to the tablet. The task is a review that is honest about risk, kind about fear, and leaves her with a slow agreed plan and real help with sleep. Stopping suddenly is unsafe, and so is leaving the repeat untouched.
- ●Model answer: explain why the tablet is a problem at her age without blame, link the fall as a possible contributor, agree a slow stepwise reduction at her pace with CBT for insomnia (CBTi) as the main support, see her in person for a falls check, warn about bad nights, and give a written plan with a booked review and specific safety netting.
- ●Also acceptable: starting the first reduction soon, or starting CBTi now and fixing the first step for a named date or review after her sister's visit; a falls service referral instead of the practice check if her medicines are still reviewed; and a planned switch to diazepam with a reason (section 8).
Why Long Term Zopiclone Is a Problem at 70
- ●The BNF licenses zopiclone for up to 4 weeks, advises 3.75 mg over 65 and lists tolerance and withdrawal with prolonged use. Z drugs are potentially inappropriate in older people (STOPP) because of sedation and ataxia. Falls and confusion are rare effects, so the tablet is a plausible contributor to her fall, not a proven cause. She was also in slippers on a steep step.
- ●NICE CKS on insomnia says not to prescribe long term Z drugs, or hypnotics to older people, and warns that chemist sedating antihistamines raise confusion and falls.
- ●NICE NG215 (1.5.3) says to reassure people that dependence is an expected effect of these medicines and to avoid blaming language. Explain that understanding has changed, do not criticise the earlier doctor, and avoid the word addict.
Choosing the Moment
- ●NG215 asks for a shared decision on continuing, adjusting or stopping, at a pace acceptable to the person. CKS says untreated depression or significant anxiety makes withdrawal likely to fail. Merle is not low, has support and is willing.
- ●Both timings pass: begin the first reduction soon alongside CBTi, or start CBTi now and begin on an agreed date after Cynthia's visit. Either needs a named start and a booked review. "We will see how it goes" is not a plan.
Reducing Slowly: the Schedule
- ●NG215 says not to stop a Z drug abruptly, to reduce in steps that get smaller as the dose falls, to apply schedules flexibly and to let the person control the pace, for example by issuing a form that allows small steps.
- ●CKS reduces zopiclone by an eighth of the daily dose every 2 weeks (steps of 1.875 mg), stopping at 1.875 mg. The general rule is 5 to 10% every 1 to 2 weeks, with a test reduction of 5 to 10% for higher risk people (over 6 months of use, past withdrawal), which Merle arguably is.
- ●Worked example: 7.5 mg, 5.6 mg (one and a half 3.75 mg tablets), 3.75 mg, 1.875 mg, stop, each held 2 to 4 weeks or longer, with smaller steps if she struggles. Prescribe 3.75 mg tablets so halves can be taken and match issues to steps, not a 28 day repeat at the old dose.
- ●Any slow, stepwise, flexible schedule she agrees passes, including a smaller first step. An abrupt stop, a cut to nothing within about two weeks, or an unchanged repeat with no start date or review does not.
Withdrawal and Bad Nights
- ●The BNF lists insomnia, anxiety, tremor, sweating and perceptual disturbance, with broken sleep and vivid dreams for weeks. Symptoms may be delayed and are usually mild with slow steps.
- ●Her weekend without tablets fits rebound insomnia and early withdrawal. It shows her body is used to the tablet, not that she cannot sleep without it.
- ●If symptoms are distressing, delay the next step, try a smaller one or go back (NG215). Do not treat withdrawal with another dependence forming drug: no other Z drug, benzodiazepine or chemist antihistamine. A planned diazepam conversion is a different, supported strategy.
- ●Prolonged release melatonin for up to 13 weeks is an acceptable short adjunct over 55 (CKS) but not required. Advise against extra tablets, more wine or chemist products on bad nights.
CBT for Insomnia
- ●CKS recommends CBTi first for chronic insomnia at any age: stimulus control, sleep restriction, cognitive therapy and relaxation, face to face or digital. Sleep hygiene alone is not enough. Reduction with CBT is more likely to succeed than either alone.
- ●Fit it to her. She thinks therapy is for "mad" people and is poor with computers, so offer a person to talk her through it, a group, or Janelle's help with a digital programme.
- ●Adapt "get up if awake for a long time" to her fall: a lit clear route, warm clothes, a landing light.
The Fall
- ●NICE NG249 asks for the details of any fall. A comprehensive assessment is offered if she has frailty, was injured and needed treatment, lost consciousness, could not get up or has fallen twice or more. Merle fell once, got up unaided and needed no treatment, so she does not clearly qualify, but NG249 still asks for gait and balance assessment, which cannot be done by phone, and review of psychotropic medicines with withdrawal planned alongside NG215.
- ●The in person visit covers lying and standing blood pressure (she takes amlodipine and feels swimmy on standing), gait, balance, vision, footwear and a medicines review. It can be the same visit as the first reduction review. If balance is impaired, offer an exercise programme.
- ●Hazards: a steep back step with no rail, a dim landing, slippers. Do not frighten her. Present the check as a way of getting her confident in the garden again.
When the Reduction Stalls and How It Ends
- ●Any reduction may be beneficial even if she does not reach zero (CKS). Stop at 1.875 mg rather than make ever smaller steps. If a step fails, hold, slow down or return to the previous dose, record why and try again later (NG215).
- ●If she cannot stop, convert to diazepam (CKS gives 5 mg as roughly equal to zopiclone 7.5 mg, as a guide only) and taper by 0.5 to 1 mg every 1 to 2 weeks below 5 mg.
- ●Cautions at 70: ataxia and confusion are more common, STOPP lists benzodiazepines as inappropriate in people prone to falls, and sleep apnoea is a contraindication. A switch is a considered second step with pharmacist or specialist advice, not the default after a fall.
- ●Fair answer to "will I ever sleep properly again?": most people who withdraw slowly find symptoms mild, sleep may be lighter for a while, CBTi gives lasting skills, the plan can pause, and the aim is a better pattern, not perfect sleep.
Review, Documentation and Safety Netting
- ●NG215 asks for a recorded plan with who to contact and the next review date, a copy to the patient, and more frequent review during adjustment. Review within 2 to 4 weeks of starting and before each step down, plus an in person falls check.
- ●Safety netting tied to action: call 999 for a fit, sudden severe confusion or hallucinations, a head injury with drowsiness, confusion or vomiting, or if she cannot get up after a fall. Contact the practice the same day for unbearable anxiety or sleeplessness, sweating, shaking or a racing heart that does not settle, or any thoughts of harming herself, and after any further fall or night time near fall. Ring rather than stop the tablet alone.
Common Mistakes in This Station
- ●Telling her to stop at once, or setting a short fixed countdown because of the fall.
- ●Leaving the repeat unchanged because she is anxious, or saying one tablet a night is safe at 70.
- ●Missing the fall, or asking only to reassure, with no face to face check; or saying the tablet certainly caused it.
- ●Swapping to another Z drug, a benzodiazepine or a chemist antihistamine as a plain replacement.
- ●Offering only sleep hygiene tips, so she has nothing to replace the tablet.
- ●Blaming her or the earlier doctor, using the word addict, or ignoring her worry that she did something wrong.
- ●Ignoring her wish to start after her sister's visit, or waiting with no start date and no review.
- ●Vague safety netting such as "come back if it gets worse".
- ●Testing her balance or blood pressure over the phone.
Mapped to the RCGP curriculum topic: Mental Health.
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